shipping policy.

01part of our terms

This Shipping Policy is part of our Terms of Sale & Use. Words with a capital letter have the meanings given there.

02processing and dispatch

Orders ship after payment is confirmed. Orders paid before 2 pm Eastern, Monday to Thursday, are dispatched the same business day. Orders paid later, on a Friday, on a weekend or on a holiday are dispatched on the next shipping day. We do not ship on Fridays so that no parcel with cold packs waits in a carrier depot over a weekend.

Dispatch times are estimates, not guarantees. We may hold an order while payment clears, while we review eligibility, or while we verify order details. You receive tracking information when your order ships.

03where we ship

We ship to qualified researchers and institutions in the United States. We do not currently ship internationally. We may decline to ship to any address, including freight forwarders and addresses we cannot verify.

04packing and handling

• Products ship as lyophilized powders in sealed, tamper evident vials, each labeled with its lot number and packed with a desiccant.
• Orders travel in insulated packaging, with cold packs for lots that need them.
• Boxes are plain, with no product names on the outside.
• On arrival, store each Product as stated for that Product. Storage after delivery is your responsibility.

05shipping cost

You choose a shipping method at checkout. Standard shipping costs $10 and is free on orders of $250 or more, counted after volume pricing and before any code. Express shipping costs $15 on any order. The shipping charge is shown in your order summary and on your secure payment link before you pay. Any duties, taxes or local requirements are your responsibility.

06delivery times

Most standard orders arrive 2 to 3 business days after dispatch, and express orders 1 to 2 business days after dispatch. Delivery estimates on the Site are estimates only. Carrier delays, weather and holidays can add time.

07title and risk of loss

Title to the Products and the risk of their loss pass to you when we hand the shipment to the carrier. From that point the shipment travels at your risk.

08lost or damaged shipments

If a shipment is lost in transit or arrives damaged, contact us within 7 days of the carrier's estimated delivery date with your order number and, for damage, photos of the packaging and contents. We will file a claim with the carrier for you and pass on whatever the carrier pays.

We are not obligated to replace or refund a lost or damaged shipment beyond that. If we choose to, it is a voluntary accommodation made without admitting liability; it does not change when risk passed and does not create any obligation for future shipments. Claims after 7 days may be declined because carrier claim windows close.

09your delivery address

You are responsible for giving a complete and accurate delivery address. We are not responsible for shipments delayed, misdelivered, returned or lost because of an incorrect or incomplete address, an unattended delivery, or theft after the carrier records delivery. Reshipping to a corrected address may require an additional shipping charge.

10research shipments only

Every shipment is made for laboratory research use only. We do not provide consumer or pharmacy fulfillment, and no shipment is the dispensing of a drug or medical product.

11changes to this policy

We may update this policy. Changes apply to orders placed on or after the new version's effective date. We keep every past version and will provide it on request.

12contact

AERINO LABS LLC. [Mailing address for legal notices]. Email: support@aerinolabs.com.